Help Centre

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Help Centre

New Booking?

New Booking?

Get in touch with our friendly customer experience team about booking your next adventure.

Get in touch

New Booking? - Contact us

Why book with us?

Risk-free Bookings

Happiness Guarantee

Can I pay in instalments?

What is your cancellation policy?

Frequently Asked Questions

I've just booked a trip, should I buy my flights now?

What dietary requirements do you cater for?

Do you offer / charge single supplements?

What do the difficulty ratings mean?

Am I fit or skilled enough to join this trip?

Can children join your adventures?

Can you tell me the group breakdown for the trip I'm interested in?

Why do the prices of your adventures change on a daily basis?

What countries do you have adventures in?

What activities do you offer?

What wildlife watching adventures do you have?

Do you offer private groups?

Do you book flights?

Who runs our trips?

Do you have a wait list for fully booked trips?

Can you add another person onto a fully booked trip?

Can I bring my dog on your adventures?

Can I pay via Paypal?

Things to know when booking Climb Mont Blanc for 2025

Do you offer honeymoon adventures?

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Account Credit, Discount Codes, Gift Cards and Discounts

Do you offer any discounts?

How do I use my credit to book a new trip?

How do I apply my discount code or gift card?

Where can I find my available credit or discount codes?

How long is my credit / discount code valid for?

Is the valid-to date on my credit the date I have to travel by or use it by?

Can I buy someone an adventure as a gift?

How do I use my investor discount?

How do I activate my investor discount?

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