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What is your cancellation policy?

How to find the booking cancellation terms for our adventures

  • 95% of our adventures offer free cancellation up to 65 days before departure 
  • There are a small number of adventures where this flexibility isn’t possible
  • To view the specific booking terms and conditions for the adventure you are interested in, head to the checkout page and follow the "Full Booking Terms & Conditions" link (details below)
  • You'll also be asked to confirm that you have read and agree to these when making your booking (details below)
  • Once you have booked, your Booking Terms are available for you to view in the Your Options section on your booking page
  • Full details below
  • Read about our Happiness Guarantee
  • See our Trustpilot page

General cancellation terms:

  • Cancellations up to 65 days before departure will result in your deposit being converted into account credit and any remaining cash balance being refunded
  • Cancellations 64-31 days before departure will be subject to a cancellation fee of 50%, and any remaining cash balance being refunded
  • Cancellations fewer than 30 days before departure will not be refunded

Where to find the Booking Terms & Conditions on the checkout page


Example Cancellation Terms

This pop up is shown when you click on "terms and conditions" from the checkout, as above.

Screenshot 2025-12-02 at 11.05.44


Booking Terms and Conditions shown on "Your Booking" page

Screenshot 2023-01-13 at 12.29.05


Still unsure?

  • Get in touch to speak to one of our friendly team to answer this (and any other questions you have)

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