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What is your cancellation policy?

How to find the booking cancellation terms for our adventures

  • 95% of our adventures offer free cancellation up to 50 days before departure 
  • There are a small number of adventures where this flexibility isn’t possible
  • To view the specific booking terms and conditions for the adventure you are interested in, head to the checkout page and follow the "Full Booking Terms & Conditions" link (details below)
  • You'll also be asked to confirm that you have read and agree to these when making your booking (details below)
  • Once you have booked, your Booking Terms are available for you to view in the Your Options section on your booking page
  • Full details below
  • Read about our Happiness Guarantee
  • See our Trustpilot page

General cancellation terms:

  • Cancellations up to 50 days before departure will result in your deposit being converted into account credit and any remaining cash balance being refunded
  • Cancellations 49-31 days before departure will be subject to a cancellation fee of 50%, and any remaining cash balance being refunded
  • Cancellations fewer than 30 days before departure will not be refunded

Where to find the Booking Terms & Conditions on the checkout page

Example Cancellation Terms

This pop up is shown when you click on "terms and conditions" from the checkout, as above.

Booking Terms and Conditions shown on "Your Booking" page

Screenshot 2023-01-13 at 12.29.05

Still unsure?

  • Get in touch to speak to one of our friendly team to answer this (and any other questions you have)

See also: