Whether you are looking for your next trip or need some assistance with a booking you've made, we're here to help.
If you need help with an existing booking:
- Your local host is usually the best port of call
- Head to your booking to message them directly
- They usually respond in under 48 hours so you won't have to wait long for a reply.
We'd love to speak with you
- Our friendly, UK-based, team of 7 customer experience specialists is on hand with expert advice and support for any questions you have about your next adventure.
- We are available:
- Monday - Thursday: 9am - 7pm (UK)
- Friday - Saturday: 9am - 5pm (UK)
- We are closed on Sundays
How to contact us
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Meet the MBA team
We have seven dedicated customer experience specialists ready to speak with you. If you want to meet the rest of the team, you can read about us here. You can also watch a video of what we got up to on our latest team adventure in the canyons of northern Spain.
Book with confidence, risk-free
As well as curating amazing adventures with brilliant local hosts, we’ve made booking them as flexible, safe and simple as possible – so you can book with confidence.
Read all the details about our Happiness Guarantee, cancellation policy, financial protection, commitment to creating the ideal group dynamic, sustainability and how to pay in instalments here.
What customers say about our support
We are proud to be 4.8+ rated on Trustpilot with over 900 reviews. Here's just a few that talk about our customer service.
Read them all on our Trustpilot page
Transparency
You can find all the information about our adventures on every trip page. We don't hide information anywhere, so everything from dates & prices to reviews, kit lists, the meeting point and how to get there, is viewable online, so you can book round the clock, 24-7, without waiting on us. 👍