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Help Centre
Existing Booking?
New Booking?
Get in touch
Frequently Asked Questions
Existing Booking?
Customers
Frequently Asked Questions
Flights and insurance
Travel advice
Account Credit, Discount Codes, Gift Cards, other discounts
Payments
Trip Status
General information
Investors
Terms & Privacy
Media
Apply to Host
Existing Booking?
Useful information before heading out on your adventure.
How do I request an optional extra?
Where can I find the kit list for my adventure?
How do I know I have filled in all my passenger information?
Do I need everything on the kit list?
I've sent a message to my local host, but I have not heard back - what should I do?
How do I cancel my booking?
How do I change my dates?
What time should I book my flights for?
What happens if my trip is cancelled?
Can you help me submit my travel insurance claim?
I'm having trouble resetting my password