Help Centre

Back to home

Help Centre

Existing Booking?

Existing Booking?

Useful information before heading out on your adventure - from optional extras to travel insurance and changing dates

Changing your booking

How do I request an optional extra?

How do I change my dates?

How do I cancel my booking?

How do I delete my account?

I'm having trouble resetting my password

See more

Travel Insurance

Should I buy travel insurance?

Can you help me submit my travel insurance claim?

FAQs

Who will I be sharing a room with?

I've sent a message to my local host, but I have not heard back - what should I do?

Where can I find the kit list for my adventure?

Do I need everything on the kit list?

Do I need to carry my overnight bag everyday on this trip?

How do I know I have filled in all my passenger information?

What time should I book my flights for?

What date is day 1?

Where can I find my Cotswold Outdoor discount?

Can I get a payment receipt?

What happens if my flights are cancelled?

What happens if my trip is cancelled?

Where can I find your current job openings?

How much should I tip?

What vaccinations do I need to travel?

How to prepare for your trip

See more

Travel Advice

Official Travel Advice

Will the situation in Ukraine affect my upcoming adventure?

Israel Conflict: travel to Jordan

Israel Conflict: travel to Egypt

Ecuador: Cotopaxi Summit

Travel in Ecuador

Morocco Earthquake Response

What happens if I am denied entry to my destination?

Heathrow Airport Closure - 21 March 2025

What happens if my Iceland to Greenland flight is delayed or cancelled?

India & Pakistan Tensions: travel to India

See more