Frequently Asked Questions
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      Financial Protection with ABTOT & ATOL

      How your money is protected when you travel with Much Better Adventures.

      • Much Better Adventures is a Member of ABTOT and ATOL. What this means and how you are protected is detailed below.
      Organisation Membership Number Purpose Customer Eligibility
      ABTOT 5475 Financial Protection in the event of our insolvency

      All customers booking non-flight packages directly with us.

      Non-UK customers booking flight-inclusive packages. 
      ATOL 12365 Financial Protection in the event of our insolvency UK Customers only booking packages which include internal flights
      ABTA P8623 Dispute Resolution UK Customers only

       

      ABTOT

      ABTOT Black

       

      • Much Better Adventures is a Member of ABTOT with membership number 5475.
      • All new bookings for non-flight packages only on the Much Better Adventures Platform from 1st January 2023 onwards are financially protected by ABTOT.
      • The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under The Package Travel and Linked Travel Arrangements Regulations 2018 for Gentianes Solutions Limited (trading as Much Better Adventures), and in the event of their insolvency, for non-flight packages. 
      • ABTOT cover provides for a refund in the event you have not yet travelled or repatriation if transportation was included in your package.  Please note that bookings made outside the UK are only protected by ABTOT when purchased directly with Gentianes Solutions Limited.
      • In the unlikely event that you require assistance whilst abroad due to Much Better Adventures' financial failure, please call ABTOT's 24/7 helpline on 01702 811397 and advise you are a customer of an ABTOT-protected travel company.
      • You can access The Package Travel and Linked Travel Arrangements Regulations 2018 here:  https://www.legislation.gov.uk/uksi/2018/634/contents/made
      • You can find out more about ABTOT here: https://www.abtot.com/

      ATOL

      ATOL Black

      • Much Better Adventures is a Member of ATOL with membership number: 12365.
      • Some of the flights and flight - inclusive holidays on the Much Better Adventures Platform are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on Much Better Adventures.
      • Much Better Adventures will provide you with information on the protection that applies in the case of each holiday and travel service offered before you make your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected.
      • If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk

      Still unsure?

      • Get in touch to speak to one of our friendly team to answer this (and any other questions you have)

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