Contact us

Whether you are looking for your next trip or need some assistance with a booking you've made, we're here to help.

If you need help with an existing booking:

  • Your local host is usually the best port of call
  • Head to your booking to message them directly
  • They usually respond in under 48 hours so you won't have to wait long for a reply.

We'd love to speak with you

  • Our friendly team of customer experience specialists is on hand with expert advice and support for any questions you have about your next adventure. 
    • We are available:

      Monday - Thursday:

      • 9am - 7pm (πŸ‡¬πŸ‡§ BST)  
      • 4am - 2pm (πŸ‡ΊπŸ‡Έ  Eastern Time)
      • 1am - 11am (πŸ‡ΊπŸ‡Έ Pacific Time)

      Friday - Sunday:

      • 9am - 5pm (πŸ‡¬πŸ‡§ BST)
      • 4am - 12pm (πŸ‡ΊπŸ‡Έ Eastern Time)
      • 1am - 9am (πŸ‡ΊπŸ‡Έ Pacific Time)

How to contact us

There are so many ways to get in touch with us - choose from any of the below: 

Live Chat:

πŸ‘‹ Click on the chat icon at any point from across the site to open a new chat window (bottom right!)


πŸ’¬ Click to start a chat on +44 7700 151 502



Call us: 

πŸ‡¬πŸ‡§ UK: +44 20 3966 7597

πŸ‡ΊπŸ‡Έ US: +1 844-463-9101 

Submit an enquiry:

πŸ“© Fill out our contact form

Meet the team

CX Team 5

We have seven dedicated customer experience specialists ready to speak with you. If you want to meet the rest of the team, you can read about us here. You can also watch a video of what we got up to on our latest team adventure in the canyons of northern Spain. 

Book with confidence, risk-free

As well as curating amazing adventures with brilliant local hosts, we’ve made booking them as flexible, safe and simple as possible – so you can book with confidence. 

Read all the details about our Happiness Guarantee, cancellation policy, financial protection, commitment to creating the ideal group dynamic, sustainability and how to pay in instalments here.

What our customers say

We are proud to be 4.8+ rated on Trustpilot with over 900 reviews. Here's just a few that talk about our customer service.

Five star MBA customer review on trustpilotAlways a great experience booking with much better adventures Just booked my 4th trip with MBA and I couldn’t recommend them more. From their great support team to the adventures themselves

Big fan of the company and ethics I went on my first solo adventure with MBA 3-4 years ago. It was all perfect. From booking, support, trip and hosts. Couldn't fault it. It gives me soo much confidence to book a trip with MBA and travel alone . Have been on few trips since and recommend this company to anyone wanting not just a holiday but an adventure. Cant wait for my next trip !

Best support around. Best support around.  Anything I needed, the team was super helpful and prompt. Every question or request I had was solved in a matter of a few tens of minutes!  Very happy to leave an _excelent_ review for them

Read them all on our Trustpilot page.


You can find all the information about our adventures on every trip page. We don't hide information anywhere, so everything from dates & prices to reviews, kit lists, the meeting point and how to get there, is viewable online, so you can book round the clock, 24-7, without waiting on us. πŸ‘

Social Media

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