Help Centre

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Help Centre

Customers

Customers

Everything you need to know about booking and heading out on a trip with Much Better Adventures

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Frequently Asked Questions

Do you offer private groups?

What is your cancellation policy?

Who will I be sharing a room with?

Do you have a wait list for fully booked trips?

What time should I book my flights for?

Do you book flights?

What dietary requirements do you cater for?

Am I fit or skilled enough to join this trip?

What do the difficulty ratings mean?

Can you tell me the group breakdown for the trip I'm interested in?

Who runs our trips?

Can I pay in instalments?

Do I need everything on the kit list?

Can children join your adventures?

What date is day 1?

Why do the prices of your adventures change on a daily basis?

Do I need to carry my overnight bag everyday on this trip?

Where can I find my available credit or discount codes?

How do I use my credit to book a new trip?

How long is my credit / discount code valid for?

Is the valid-to date on my credit the date I have to travel by or use it by?

How do I change my dates?

Do you offer any discounts?

I've sent a message to my local host, but I have not heard back - what should I do?

Can you help me submit my travel insurance claim?

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Flights and insurance

Should I buy travel insurance?

What happens if I am denied entry to my destination?

I've just booked a trip, should I buy my flights now?

What happens if my flights are cancelled?

Travel advice

Official Travel Advice

Will the situation in Ukraine affect my upcoming adventure?

General information

How do I delete my account?

Can I buy someone an adventure as a gift?