Help Centre

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Help Centre

Customers

Customers

Everything you need to know about booking and heading out on a trip with Much Better Adventures

Risk-free Bookings

Happiness Guarantee

Frequently Asked Questions

Who will I be sharing a room with?

What date is day 1?

Do I need to carry my overnight bag everyday on this trip?

Flights and insurance

Should I buy travel insurance?

What happens if I am denied entry to my destination?

I've just booked a trip, should I buy my flights now?

What happens if my flights are cancelled?

Travel advice

Official Travel Advice

Will the situation in Ukraine affect my upcoming adventure?

Israel Conflict: travel to Jordan

Israel Conflict: travel to Egypt

Ecuador: Cotopaxi Summit

Travel in Ecuador

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Account Credit, Discount Codes, Gift Cards, other discounts

Where can I find my Cotswold Outdoor discount?

How do I apply my discount code or gift card?

Where can I find my available credit or discount codes?

How long is my credit / discount code valid for?

Is the valid-to date on my credit the date I have to travel by or use it by?

How do I use my credit to book a new trip?

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Payments

Can I get a payment receipt?

Can I pay via Paypal?

Trip Status

Can you add another person onto a fully booked trip?

Do you have a wait list for fully booked trips?

Things to know when booking Climb Mont Blanc for 2025

General information

Where can I find your current job openings?

How do I delete my account?

Can I buy someone an adventure as a gift?

Morocco Earthquake Response

Investors

How do I activate my investor discount?

How do I use my investor discount?