Help Centre

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Help Centre

Customers

Customers

Everything you need to know about booking and heading out on a trip with Much Better Adventures

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Frequently Asked Questions

How do I request an optional extra?

What happens if my trip is cancelled?

What is your cancellation policy?

Do you offer private groups?

What time should I book my flights for?

Can I bring my dog on your adventures?

Who will I be sharing a room with?

Do you book flights?

Why is this trip guaranteed if it's below the minimum group size?

What countries do you have adventures in?

What activities do you offer?

Where can I find the kit list for my adventure?

Do you offer / charge single supplements?

I'm having trouble resetting my password

Do you offer honeymoon adventures?

How do I know I have filled in all my passenger information?

What wildlife watching adventures do you have?

What dietary requirements do you cater for?

Am I fit or skilled enough to join this trip?

What do the difficulty ratings mean?

Can you tell me the group breakdown for the trip I'm interested in?

Who runs our trips?

Can I pay in instalments?

Do I need everything on the kit list?

Can children join your adventures?

What date is day 1?

Why do the prices of your adventures change on a daily basis?

Do I need to carry my overnight bag everyday on this trip?

Where can I find my available credit or discount codes?

How do I use my credit to book a new trip?

How long is my credit / discount code valid for?

Is the valid-to date on my credit the date I have to travel by or use it by?

How do I change my dates?

Do you offer any discounts?

I've sent a message to my local host, but I have not heard back - what should I do?

Can you help me submit my travel insurance claim?

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Flights and insurance

Should I buy travel insurance?

What happens if I am denied entry to my destination?

I've just booked a trip, should I buy my flights now?

What happens if my flights are cancelled?

Travel advice

Official Travel Advice

Will the situation in Ukraine affect my upcoming adventure?

Account Credit, Discount Codes, Gift Cards, other discounts

How do I apply my discount code or gift card?

Where can I find my Cotswold Outdoor discount?

Payments

Can I get a payment receipt?

Can I pay via Paypal?

Trip Status

What happens if a guaranteed trip falls below the minimum group size due to cancellations?

Can you add another person onto a fully booked trip?

Do you have a wait list for fully booked trips?

General information

Where can I find your current job openings?

How do I delete my account?

Can I buy someone an adventure as a gift?

Investors

How do I activate my investor discount?

How do I use my investor discount?