Last Updated: Friday 21 March 16:45
After closing earlier in the day on Friday 21 March, London Heathrow Airport has announced that they are "now safely able to begin some flights later today" (Fri 21 March) and that they "hope to run a full operation tomorrow" (Sat 22 March). The Airport urges passengers not to travel to the airport unless the airline has advised them to do so.
News article: https://www.bbc.co.uk/news/live/cly24zvvwxlt
Despite this progress, we anticipate several days of significant flight disruption in/out of the UK. We recommend you check your flight information with your airline, and if necessary, your travel insurance policy. If your flights are affected please contact your host via your booking.
All customers booked onto trips starting Fri 21 March - Mon 24 March OR finishing Fri 21 March - Sun 23 March have been sent an update and instructions via their booking.
Your local hosts are ready to offer assistance, should your journey be impacted by this flight disruption.
For customers travelling on upcoming trips, please complete these actions:
- Check your flight information and contact your airline directly if necessary.
- Check your travel insurance policy information and contact your insurer directly if you have any questions about your policy coverage.
- If your flights are affected, contact your local host via your booking about this change.
- If you are no longer able to travel, please cancel your booking and contact our customer experience team via support@muchbetteradventures.com who will be able to assist you with any cancellation documentation you require.
Frequently asked questions:
How can I contact my local host?
The primary way you can contact your local host is via your booking.
Alternatively you can contact your local host via the WhatsApp Group for your adventure (created 7-days before your trip starts) or via the contact details provided in your pre-departure email.
My flight is delayed, what should I do?
Please contact your local host via your booking to confirm and discuss your flight delay. They are ready to offer assistance to you to minimise the effect on your adventure.
Please note:
- Charges may apply for additional services required as a result of this delay (for example additional transfer costs)
- Depending on the length of your delay and the logistics of your adventure, it may not be logistically possible for you to join your adventure.
Depending on your travel insurance policy, you may be able to claim the cost of expenses back, so it's important to keep your receipts.
My flight has been cancelled, what should I do?
If you are affected by a flight cancellation, we understand that it's a stressful & frustrating experience, however we encourage you to source a plan B from a different airline or airport in your best efforts to try and get to the start destination for your planned adventure.
We recommend using a flight comparison site such as Google Flights or Skyscanner to find the best flight options.
We recommend following these steps:
- Contact your airline directly and find out what options you have (refund/credit/alternative flight etc.)
- Source alternative flights that align with the Getting There timings for your adventure.
- Contact your local host via your booking about this change and update your passenger information.
- Check your travel insurance policy information and contact your insurer directly if you have any questions about your policy coverage.
I’m no longer able to make my adventure, what are my cancellation options?
The normal cancellation terms and conditions, found on your booking, apply in this scenario.
You will therefore need to make a claim with your travel insurance provider.
Please follow these steps:
- Cancel your booking, so your local host knows you will not be joining your adventure.
- Contact our customer support team support@muchbetteradventures.com to request cancellation documentation.
- Submit a claim with your travel insurance provider.
I can’t get through to my airline or travel insurance provider, can you help?
As your flights and travel insurance are booked separately to your Much Better Adventure, our customer experience team are unable to contact airlines or your travel insurance provider on your behalf.
Both providers will be dealing with a high volume of support requests at the moment and we’d encourage you to be patient yet persistent with trying to get through to your airline, whilst keeping your local host updated via your booking.
What are your opening hours?
Our Customer Experience team are available:
Monday - Thursday:
- 9am - 7pm (🇬🇧 GMT)
- 4am - 2pm (🇺🇸 Eastern Time)
- 1am - 11am (🇺🇸 Pacific Time)
Friday - Sunday:
- 9am - 5pm (🇬🇧 GMT)
- 4am - 12pm (🇺🇸 Eastern Time)
- 1am - 9am (🇺🇸 Pacific Time)
Please see our contact us page for how to get in touch.
Please note:
Much Better Adventures is not able to advise on matters relating to individual travel insurance policies and does not accept any liability for policy matters or claims.