How you are financially protected when you travel with Much Better Adventures.
ABTOT:
All new bookings on the Much Better Adventures Platform from 1st January 2023 onwards are financially protected by ABTOT.
The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under The Package Travel and Linked Travel Arrangements Regulations 2018 for Gentianes Solutions Limited (trading as Much Better Adventures), and in the event of their insolvency, protection is provided for:
- Non-flight packages from 01 January 2023
ABTOT cover provides for a refund in the event you have not yet travelled or repatriation if transportation was included in your package. Please note that bookings made outside the UK are only protected by ABTOT when purchased directly with Gentianes Solutions Limited.
In the unlikely event that you require assistance whilst abroad due to Much Better Adventures' financial failure, please call ABTOT's 24/7 helpline on 01702 811397 and advise you are a customer of an ABTOT-protected travel company.
You can access The Package Travel and Linked Travel Arrangements Regulations 2018 here: https://www.legislation.gov.uk/uksi/2018/634/contents/made
You can find out more about ABTOT here: https://www.abtot.com/
For bookings made before 1st January 2023, financial protection is provided by AVS - take a look at our Booking Terms and Conditions for more details.
ABTA:
Much Better Adventures is a Member of ABTA with membership number P8623.
ABTA and ABTA Members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We provide financial protection for your money when you buy a package holiday. If you buy other travel arrangements such as accommodation only this protection doesn’t apply. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct.
For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London SE1 9EQ. Tel: 020 3117 0500 or www.abta.com
ATOL:
Much Better Adventures is a Member of ATOL with membership number: 12365. Some of the flights and flight - inclusive holidays on the Much Better Adventures Platform are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on Much Better Adventures.
Much Better Adventures will provide you with information on the protection that applies in the case of each holiday and travel service offered before you make your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected.
If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk