Customer Help

17 articles in this collection
Written by Rory Donovan, Much Better Adventures, and Catherine Vincent

Coronavirus: Customer FAQ's

Coronavirus and Covid-19 travel advice

Written by Rory Donovan
Updated over a week ago

I need help with something...

Written by Much Better Adventures
Updated over a week ago

FAQ's

How quickly will I get a reply from a host?

Written by Much Better Adventures
Updated over a week ago

Which airport do I need to fly in to for my adventure?

Which airport do I need to buy flights into for the trip of my choice?

Written by Catherine Vincent
Updated over a week ago

What do the difficulty ratings mean?

Each trip has a difficulty rating, located just below the trip title, to help you decide if it's right for you.

Written by Catherine Vincent
Updated over a week ago

How do I add my passenger information to a booking?

Written by Catherine Vincent
Updated over a week ago

How do I delete my account?

If you no longer wish to have an account with Much Better Adventures, we'll be sad to see you go, but won't stop you!

Written by Catherine Vincent
Updated over a week ago

How is my money protected?

In the very unlikely event of the insolvency of Much Better Adventures, your booking is fully insured for all monies paid.

Written by Much Better Adventures
Updated over a week ago

Referral schemes, credit and discount codes

Where can I find my referral code?

Help finding your referral code

Written by Catherine Vincent
Updated over a week ago

I've been given a referral code - how do I apply it?

Applying a referral code.

Written by Catherine Vincent
Updated over a week ago

How do I give someone my referral code?

Unlock a £25 discount when they book

Written by Catherine Vincent
Updated over a week ago

How do I get a discount?

Written by Catherine Vincent
Updated over a week ago

Gift vouchers

Can I buy someone an adventure as a gift?

Written by Catherine Vincent
Updated over a week ago

How we work

Booking Rewards and Benefits

All the rewards you can enjoy when booking a trip with Much Better Adventures

Written by Much Better Adventures
Updated over a week ago

Do you share my contact details with hosts?

Written by Much Better Adventures
Updated over a week ago

Why should I use Much Better Adventures?

Written by Much Better Adventures
Updated over a week ago

Who runs the holidays?

Written by Catherine Vincent
Updated over a week ago