Each of our hosts now has a dedicated Adventure Operations Manager. If you are not sure who yours is - just get in touch and we'll confirm.
Their remit includes:
getting you confident using our systems.
ensuring trip pages are accurate and the best they can be.
working closely with the CX team on customer queries
pre / post departure calls with you.
reviewing customer feedback with you.
commercial agreements, dates and prices.
optimising the occupancy and performance of your trips.
They should always be the first point of contact for most questions which are not related to a specific customer enquiry.
We’ve put together this table to help guide you on who to contact when getting in touch with us. Going straight to the right team will ensure we are able to give you dedicated support for whatever your query is, and mean you will always get a quick response.
Your question | Who to contact | Contact Details |
Any question relating to your trip, dates on sale, trip description, contract, prices, customer feedback, pre-departure preparation, post-departure feedback, trip improvements, MBA systems questions, safety. | Adventure Operations Team You will have a dedicated named point of contact for your trips: check in with us if you are not sure who is your contact. | WhatsApp: OR WhatsApp: |
Questions about potential or existing customer enquiry Questions from customers you are not sure how to answer | CX Team | Email: [email protected] or via our Instant Chat function on the website. |
Any questions relating to trip payments | Finance | |
New trip ideas | Expansion Team | |
To report or get support on handling an incident involving an MBA customer (see also: Host Help Article: Incident Management) | Phone the MBA emergency line for Level 1 (Critical) or Level 2 (Major) Incidents. Email the MBA host inbox for Level 3 (Serious) incidents. | MBA emergency line: +44 (0)330 223 6621 |
Anything else! | Toree - Chief Operations Officer | WhatsApp: +44 7897 012284 |
Getting in touch via WhatsApp: we know that lots of hosts find it easier to get quick questions resolved via WhatsApp (message, call or voice memo) rather than email, and we’re very happy to do that. Just ping us a question on one of the numbers above.