In the unfortunate event your trip is cancelled, you will be contacted immediately and be able to select one of the following options via your booking:
- Move to a new date:
Fortunately, your local host now has future dates loaded up to the end of 2022 so you have a great range to select from.
- Request a new date:
If none of the dates loaded work for you, let your local host know your ideal future dates and we’ll do our best to set it up for you.
- Convert your booking to account credit:
If you know you’re going to book this trip or another adventure again in the future, we can convert your booking to account credit. This, along with all payments on MBA, is 100% financially protected.
If you select one of these three options you’ll unlock a 5% lifetime discount on the site.
It will also enable us to continue to put 5% of revenue from your booking into our Foundation, which we’re using to support our local hosts all over the world through the Covid-19 pandemic; as you might expect many of them don’t have the safety net we’re lucky to enjoy here in the UK.
If you do really require a refund, fortunately we also have two options for you.
Select the callback option on your booking and one of our friendly customer support team will get in touch with to discuss the options you have:
- Partial Refund & Partial Account Credit:
50% refund & 50% account credit
75% refund & 25% account credit
Selecting one of these options will also unlock the 5% lifetime discount for you and we’ll continue to support our Foundation.
- Full Refund:
Processed within the next 14 days with the funds entering your account within the next 10 days after it is processed.