If you're getting in touch about Covid-19, we have a dedicated Help Centre full of useful information and detailed FAQ's to hopefully provide the answers you need:
If you still need to get in touch with us please note we are prioritising responses to customers due to travel in the next 6 weeks.
If you are due to travel in more than 6 weeks from now, or are contacting us about something else, please accept our apologies if there is a delay in our response.
We’re available 9am - 5pm Monday - Friday (GMT).
Message us from the chat icon in the top right hand corner of the site:
Email: [email protected]
UK Phone: +44 20 3966 7597
US Phone: +1 844-463-9101
Non-Covid-19 related questions about a trip you've booked?
Your local host is usually the best port of call. Head to your booking to message them directly. They usually respond in under 48 hours so you won't have to wait long for a reply.
We believe in transparency. You can find all the information about your adventure on the trip page. We don't hide information anywhere, so everything from dates & prices to reviews, to kit lists, to the meeting point and how to get there, is viewable online, so you can book round the clock, 24-7, without waiting on us.
Any probs, just give us a shout.